Adele is a behavioural scientist. She holds a PhD in Psychology and a post-graduate qualification in Human Factors and Ergonomics.

With nearly a decade in commercial insight, conducting, designing, analysing and publishing research, Adele has wide experience across pharma, tech, travel and retail.

You had me at… “hello”?

You had me at… “hello”? ▶︎

First impressions count. But second chances matter more. In an industry obsessed with the launch, the opening, the new and the next, Tasneem Shafiq and Adele James explain why brands must always think beyond the first impression.

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